What is Go4Fiber?
Located in Hong Kong, Go4Fiber
is comprised of a group of experienced
fiber-optics professionals who are
experts in areas of outside plant
installation, connector polishing/assembly,
transmission systems, datacom, CATV
and testing. Because Go4Fiber understands
these areas so well, we can communicate
with you in the same wavelength -
whether you are a fiber-optics research
scientist working on multi-gigabit,
DWDM, EDFA applications, a transmission
engineer maintaining complex optical
crossconnect systems, an outside
plant contractor providing splicing
or testing of ribbon fibers/fanouts,
a datacom manager who works on multimode-to-singlemode
conversion or you are an optical
component manufacturer who needs
lots of quality pigtails, consumables
and tools, you can count on us to
address your needs.
What does Go4Fiber offer?
We offer full range of
quality and comprehensive fiber
optic products, including Connectors,
Coupling and Adaptor, Fiber Cable
and Accessories, Custom Made and
Stock Patchcord, Testing Equipment,
Tools and Consumables, Splice Items,
Cable Management, Attenuator, Coupler,
Laboratory Products, Active Networking
Equipment. We commit to offer you
Attractive Price, Excellent Quality
and Fast Delivery!
Is Go4Fiber a secure
web site?
Yes, you will enjoy security
worry free online ordering. The
safety and security of your ordering
is almost our top priority. Our
online ordering system utilizes
Secure Sockets Layer, SSL, the
most widely used encryption technology
available today for secure commerce
transactions. You can see a change
in the URL from http:// to https://
notifies you that you are using
SSL on key secured web page, eg.
the registration page, the login
page and the pages concerning online
ordering and credit card payment.
How secure is my Go4Fiber account
information?
To protect your account
information, you are required to
enter a valid e-mail and password
before you make any purchase using
your existing account information.
Without such information, no one
can access your account.
Additionally, we have security
measures in place to protect the
loss, misuse and alteration of
your information. Only selected
employees Go4Fiber are allowed
to access this information for
the sole purpose of completing
your order.
Why do I need to register?
Safe Shopping and Privacy
are the two best reasons. It
also makes shopping faster, lets
you check your order status and
helps provide a history of what
you've bought Registration is
one-time and free! As a member
of Go4Fiber., you will enjoy
full access to all the features
and benefits of the site.
Why do you need my email address
and a password for Sign-In?
After you complete your
order, we use your email address
to notify you that we've received
your order, and later when we have
shipped it. Your password helps
to keep your information safe -
especially if you're sharing a
computer.
I already signed in once. Why
do I have to sign in again?
Sometimes, you have to
leave your computer unexpectedly.
To maintain the security, our system
asks you to sign in again after
a brief period of inactivity.
I'm sure I am using the correct
email address and password but
I can't Sign In?
Sometimes you might have
too many passwords and it is easy
to get them mixed up, click here
to have us email your password
to you.
In what ways will my personal
and ordering information be used?
All of the information
submitted is regarded as strictly
confidentially and will not be
shared with any parties. We may
use the information we collect
to occasionally notify clients
about major functionally changes
to our web site, new service, new
products, and special offers and
promotion we think client will
find valuable. The collected information
also allows us to process and fulfill
clients' order and notify client
of their order status.
What will be the cost of the products
listed in Go4Fiber?
As you can see from our
online shopping service, all our
excellent quality products will
be offered to you at a reasonable
price at Ex-Works Hong Kong.
What will be the delivery cost?
For local customer, we
provide one-time free local delivery
within urban area for every order
over HKD5,000 ( around USD641.00).
Should the order amount less
than HKD5,000, we can arrange
chargeable delivery or you can
collect your orders at our office.
For international orders, if you
would like to have your nominated
courier to collect the products,
the delivery cost will be directly
charged to your collect account
of courier. Should collect account
cannot be provided, the delivery
cost will be additionally charged
directly as our nominated freight
forwarder (eg. FedEx, DHL, UPS
and TNT) charged!
Any extra charge incurred for
additional services, such as Purchaser's
carrier or special handling at
the destination, must be paid by
consignee. If any item is backordered
on an order qualifying for freight
prepayment, that item will be shipped
prepaid.
How the goods will be delivered?
Once you have placed
order with us and the transaction
is valid, an e-mail will be sent
to you for confirming your ordering
details. The order will be delivered
from our warehouse within 24
hours if they are all in stock.
Should not all your goods in
stock, we will advise you estimated
leadtime and ask the customer
whether partial shipment is accepted
or not.
You can assign you own courier
to collect the products by providing
your courier collect account no.
Otherwise, we will deliver the
goods by FedEx, DHL, UPS or TNT.
Title and risk of loss pass to
Purchaser on delivery to the common
carrier. If product was damaged
in transit, recipient must file
claim with carrier. Any discrepancies
with the order must be reported
to Go4Fiber within 48 hours of
receipts.
How can I order the goods?
To ease the ordering
procedure, Go4Fiber are pleased
to offer our valuable customers
three ordering channels, ie.,
Online Ordering, Fax Order Form
and Issuing Formal Purchasing
Order.
What is the bank account for Go4Fiber.com
if I wish to make T/T payment?
For security reason,
we will not disclose the account
number in our website. We will
show our bank details on the proforma
invoice if you have chosen T/T
in advanced as payment.
What is a Payment Gateway?
It's a secure connection
from Go4Fiber.com to
internet merchant
account and our payment
processing network.
In order to accept
credit cards through
the Internet, you need
a payment gateway to
process your transactions
in real time. The payment
gateway like an online
credit card machine
that receives encrypted
transactions from the
merchant's host server,
authenticates the merchant,
decrypts the payment
information, and transmits the
data for authorization and settling.
1. Inputs credit card information on Payment Gateway
2. The Payment Gateway encrypts data and securely sends it to our Internet
Merchant Account.
3. The transaction is reviewed for authorization.
4. The result is encrypted and sent back through the payment gateway.
5. You get the results and decide whether or not to fulfill the order.
A Payment Gateway Flowchart
Should there be any discrepancies
with my order., Can I get any exchange
or return of goods?
Yes! We guarantee our
products are in excellent quality.
Defective products will be accepted
for exchange, at our discretion,
within 14 days from receipt. Buyer
might be requested to return the
defective products to Go4Fiber
for verification or authorized
service location, as buyer designated,
shipping costs prepaid. The replacement,
which is identical to the defective
unit in terms of both model and
appearance, will be delivered to
the buyer, shipping costs prepaid
by Go4Fiber. As long as no replacement
unit is available, Go4Fiber will
liaise with the buyer for compensating
the buyer with goods of value equivalent
to the defective product. No refunds
or credit will be provided, except
under the condition of no product
can be selected for compensation.
Go4Fiber will only refund the amount
of payment receipt at our bank
account. Order over 14 days from
the invoice date will not be accepted
for return under any circumstances.
Some products (e.g. custom made,
non-standard and "As-is" items)
will not be accepted for return
under any circumstances.
In the case of all returns, for
any reasons, the returned product(s)
must be 100% complete, in original
and resalable condition, with all
packaging. We reserve the right
to refuse the return request on
any product that does not meet
these requirements.
Shipping charges are not refundable,
with the exception of orders incorrectly
shipped by Go4Fiber.
What is the minimum order?
Neither restriction will
be imposed on the total value
nor quantity of any order. However,
you are not recommended to have
small amount order as most freight
forwarders will impose minimum
charge per consignment.
If you have chosen bank wire transfer
as payment, additional handling
charge of US$50.00 will be added
to bill for every order less than
US$500.00
How to contact us?
Address : 13/F Culturecom
Centre, 47 Hung To Road, Kwun
Tong, Hong Kong
Tel : +852 2174-1338
Fax : +852 2904-0034
E-mail : sales_group@go4fiber.com
Web : www.go4fiber.com
How to become members?
As a member of Go4Fiber.com,
you will enjoy full access to
all the features and benefits
of the site. To join, go to our
Sign In page. Simply provide
your e-mail address and password
you'll be our member! Go4Fiber
respects the privacy and protects
the security of your personal
information. For more information
about security and privacy issues,
please visit sections Security
and Use of Information Collected
under Terms and Conditions of
Access..
How to change my personal details?
You can change your personal
details at any time with a few
quick steps:-
1. Click on Update My
Account.
2. Edit or update the
information required
3. Then click the icon
save.
4. Finally your personal
information will be updated.
Can I check my ordering status
online?
Yes! You can review the
status of any order you have placed
with Go4Fiber.com. Just go to Shopping
Status. Your order status will
be one of the following:
| Received |
Your order is well received,
thanks. |
| Pending For Payment |
We are waiting for your payment,
our business
model is payment in advance
unless credit is approved by
our finance department. |
| Processing |
We are preparing your shipment. |
| Error |
Your order cannot be proceeded
properly due to the incompleted
information provided such as
information of billing, shipping,
payment and etc. We will contact
you very soon.
|
| Partial Shipped |
Part of your order has been
shipped. And the balance will
be delivered to you immediately
once available. Your order
status includes a airwaybill
no. if have chosen FedEx, DHL,
TNT or UPS as delivery method. |
| Shipped |
We have shipped all items
of this order. Your order status
includes a airwaybill no. if
have chosen FedEx, DHL, TNT
or UPS as delivery method. |
| Cancelled |
Your order is cancelled. |
How is the warranty for
Go4Fiber's product?
Except products belongs
to Bargain Shop section, all products
are warranted by Go4Fiber only
to purchasers for resale or for
use in business or original equipment
manufacture, against defects in
workmanship or materials under
normal use (consumables, normal
tear and wear excluded) for one
year after date of purchase from
Go4Fiber, unless otherwise stated.
Any part which is determined by
Go4Fiber to be defective in material
or workmanship and returned to
Go4Fiber or authorized service
location, as Go4Fiber designates,
shipping costs prepaid, will be,
as the exclusive remedy, repaired
or replaced, at Go4Fiber's option.
Go4Fiber makes no guarantee
against and shall not be liable
regarding any damage to products
installed, operated or maintained
negligently in any manner or otherwise
not due to Go4Fiber's fault. Go4Fiber
shall be allowed a reasonable period
to investigate any Buyer's claim
for a defective product and shall
be given access to Buyer's relevant
records and data for this purpose.
For products listed in
Bargain Shop, no warranty will
be provided. Used Items under Bargain
Shop are sold as-is while other
products sold are brand new
|
