Return Policy

For any orders made through Go4Fiber online purchase system, customer can receive refund (100% purchase amount less of shipping charges) if buyer pays return shipping and send back the orders within 21 days upon order confirmation. This offer is not valid if orders are made offline. Refund will be credited to your credit card/ paypal upon receipt returned products. Customer is to be responsible for the exchange rate difference charged by the credit card company.

Defective products will be accepted for exchange, at our discretion, within 14 days from shipment date. Buyer might be requested to return the defective products to Go4Fiber for verification or authorized service location, as Go4Fiber designated, shipping costs prepaid. The replacement, which is identical to the defective unit in terms of both model and appearance, will be delivered to the buyer, shipping costs prepaid by Go4Fiber. As long as no replacement unit is available, Go4Fiber will liaise with the buyer for compensating the buyer with goods of value equivalent to the defective product. No refunds or credit will be provided, except under the condition of no product can be selected for compensation. Go4Fiber will only refund the amount of payment receipt at our bank account. Order over 14 days from the shipment date will not be accepted for return under any circumstances. Some products (e.g. custom made, uncataloged and "As-is" items) will not be accepted for return under any circumstances.

In the case of all returns, for any reasons, the returned product(s) must be 100% complete, in original and resalable condition, with all packaging. We reserve the right to refuse a return on any product that does not meet these requirements.

Shipping charges are not refundable, with the exception of orders incorrectly shipped by Go4Fiber.

Please contact us in advanced before we confirm any returned shipment.